Privacy Policy

Effective date: 12 September 2026

This Privacy Policy explains how Pam Madden Counselling (“we”, “our” or “us”) collects, uses, and protects personal information when you visit this website or submit an enquiry.

Information We Collect

We collect personal information that you provide directly to us, including:

• Your name
• Your email address
• Your phone number (when using the “Request a Callback” form)
• Your area of interest or the nature of your enquiry
• Any additional details you choose to include in a message

Purpose of Processing

We use this information solely to respond to your enquiry, arrange a callback if requested, and provide the counselling information or services you ask for. We do not use it for marketing unless you separately consent.

Retention Period

Enquiry and callback information is kept for up to six (6) months after our last contact, unless a longer period is required for legal or regulatory reasons. After this time, it is securely deleted.

Who May Access Your Data

Your information is accessible only to:

• Our small internal team handling enquiries and bookings
• Our email and website service providers (including Formspree for form submissions and our hosting provider) to the extent necessary to deliver the service

These providers act as data processors and are bound by contracts to protect your data.

Cookies from Image Hosting

Images on this website are served through Contentful’s content delivery network (CDN). When these images load, the CDN may set a short-lived cookie (for example, __cf_bm) to help with caching, performance, and security. This cookie does not collect personal information, is not used for advertising or tracking, and is classified as a strictly necessary cookie.

Your Data Protection Rights

Under UK and EU data-protection law you have the right to:

• Access the personal data we hold about you
• Request corrections (rectification) of inaccurate data
• Request deletion (erasure) of your data
• Object to or restrict certain types of processing
• Withdraw consent at any time, where processing is based on consent

To exercise these rights, please contact us using the details below.

Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Effective date.”

Contact for Data Protection Queries

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

Pam Madden Counselling
pam@westofenglandcoachingandcounselling.co.uk